Frequently Asked Questions



COSTUMES: 

When is my costume due back?

This information will be on your rental agreement. We typically rent by month.



When do I pay for my costume?

Rentals are to be paid at the time costumes are reserved. There are no cancellations or refunds. Exchanges, when possible, are subject to a $15 exchange fee per appt. If you need the rental longer than the period you initially rented it for, that is possible, but you must contact us 1 week before the original end date of your rental agreement to extend, and there will be additional charges.



What should I do if I forget to return my costume?

Call us! Then bring it back soon. Late returns may generate late fees. We’ll work with you to resolve problems, but you have to call us first.
415-308-0814

What forms of payment do you accept?

We take credit card payments through STRIPE


What does it cost if I damage the costume?

We know your costume has been worn before, and we expect normal wear and tear. The condition upon rental is noted. But don’t worry about a lost button or a broken zipper – just point it out so we can be sure to fix it. You are responsible for replacement costs on unreturned or non-repairable items.

How long will it take to pick up or return my costume?

Because you’ve chosen your pieces online ahead of time, we will have them ready for you on a rack, ready to take with you when you arrive for your appointment.

Can I order a single costume online?

not at this time.


RULES FOR COSTUME RENTAL

  • ·       ALTERATIONS: Any alterations must be done with reversibility in mind and performed with reasonable skill. NO CUTTING. If pins are used, please remove them before return.

    ·       DO NOT remove, destroy, obscure or write over HARD LABEL inside the piece. DO NOT tape over the HARD label.

    ·       MARKING: NO TAPE!!!! DO NOT use any form of tape on clothing. Use pinned-in cloth or paper labels or use a garment tagger gun to affix labels. Any labels you affix must be removed before returning.

    ·       DO NOT write or mark inside or outside of the garment or accessory.

    ·       Condition. DO NOT distress un-distressed pieces. This will constitute destruction of the piece and you will be charged full replacement cost.

    ·       Pieces should be returned in the same condition as rented. You will be charged for cleaning/repairs not evident upon rental.


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